Refund Policy

We want you to be happy with OptiHouse. If the platform doesn't fit your workflow, here are the terms for refunds and cancellations.

14-day money-back guarantee

Any organization on a paid plan can request a full refund within 14 days of the first paid invoice, no questions asked.

• Applies to your first paid month (initial purchase or first upgrade from Trial).
• Subsequent renewals are not eligible for the 14-day guarantee.
• Email billing@optihouse.io from the email address on the account.
• Refunds are processed by Paddle (our merchant of record) back to the original payment method within 5–10 business days.

Recurring renewals

After the initial 14-day window, monthly renewals are non-refundable. You can cancel any time from Settings → Billing and keep access until the end of the period you paid for; no partial-month refunds are issued.

Annual plans

Annual plans follow the same 14-day money-back guarantee. After 14 days, partial refunds for the unused portion of the annual term are issued on a case-by-case basis (typically prorated less a 10% administrative fee) — write to billing@optihouse.io to discuss.

Service failures and downtime

If the Service is materially unavailable for an extended period due to a fault on our side, you may be eligible for a service credit or refund. Customers on the Business plan have specific SLA terms in their order form.

Disputed charges

If you see a charge you don't recognize, please contact us at billing@optihouse.io beforeopening a chargeback with your bank. Most disputes are resolved within 1–2 business days. Chargebacks may result in your account being suspended pending investigation.

How to cancel

1. Sign in to OptiHouse.
2. Go to Settings → Billing.
3. Click Cancel subscription.
4. You'll continue to have access until the end of your current billing period; no further charges will be made.

Contact

For anything billing-related, write to billing@optihouse.io. We typically respond within one business day.