Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the OptiHouse platform (“Service”) operated by OptiHouse (“we”, “us”). By creating an account or using the Service you agree to these Terms.

1. The Service

OptiHouse is a SaaS platform that analyzes your ClickHouse database's system tables (system.query_log, system.parts, system.metrics) and produces optimization recommendations, dashboards, and alerts. We connect read-onlyand never modify your data, schema or settings.

2. Account and eligibility

• You must be at least 18 years old and authorized to bind the company on whose behalf you create an organization.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to notify us immediately of any unauthorized use of your account at security@optihouse.io.

3. Acceptable use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any law.
• Attempt to gain unauthorized access to any portion of the Service or its related systems.
• Reverse-engineer, decompile, or copy the platform's source code.
• Use the Service to store or transmit malicious code, viruses, or harmful content.
• Resell, sublicense, or white-label the Service without our prior written consent.
• Connect ClickHouse credentials you are not authorized to use.

4. Subscriptions and billing

• Pricing is published on our Pricing page and may change with 30 days' notice.
• Subscriptions auto-renew monthly until cancelled. You can cancel any time from Settings → Billing.
• Payment is processed by Paddle, our merchant of record. Taxes are added at checkout where applicable.
• Refunds are governed by our Refund Policy.
• Non-payment may result in suspension of access until the balance is settled.

5. Customer data

You retain all rights to data submitted through the Service (“Customer Data”). You grant us a limited licence to process Customer Data solely to provide and improve the Service. We do not sell Customer Data and do not share it with third parties except as described in our Privacy Policy.

6. Service availability

We target 99.5% monthly uptime on paid plans, but the Service is provided “as is” without uptime warranties on Trial / free usage. Scheduled maintenance windows will be announced in advance where reasonably possible. Customers on the Business plan may have a separate SLA in their order form.

7. Termination

• You can terminate your account at any time from Settings → Billing or by emailing support@optihouse.io.
• We may suspend or terminate your access if you materially breach these Terms.
• On termination, your data is retained for 30 days for self-service export, then permanently deleted.

8. Limitation of liability

To the maximum extent permitted by law, OptiHouse is not liable for any indirect, incidental, consequential or punitive damages, lost profits, or loss of data arising from your use of the Service. Our aggregate liability in any 12-month period is limited to the fees you paid us in that period.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to account owners at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

10. Governing law and contact

These Terms are governed by the laws of the jurisdiction in which OptiHouse is incorporated. For any questions about these Terms, write to legal@optihouse.io.